FAQ's
BackboardPro – Frequently Asked Questions
Product & Customisation
Q: What exactly is a BackboardPro backdrop?
A: BackboardPro backboards are full-size, personalised darts backdrops designed to transform your wall into a professional darts stage setup. Each one is printed on high-quality 5mm Foamex panels and designed to fit standard dartboard setups.
Q: Can I personalise my BackboardPro backdrop?
A: Yes. You can request personalisation such as your name, team logo, sponsor, or club crest by contacting us directly via email or chat after placing your order. We’ll work with you to finalise your design before it goes to print.
Q: What sizes are available?
A: Our standard backboard measures 2m wide by 1m high (supplied in two 1m x 1m panels). Custom sizes can be created on request for larger venues or stage displays.
Q: What material are they made from?
A: Each panel is made from premium 5mm Foamex – a lightweight, rigid PVC board with a smooth, professional finish that delivers vibrant colours and sharp detail.
Q: Are the backboards suitable for both home and club use?
A: Yes, BackboardPro backboards are perfect for home setups, darts rooms, man caves, pubs, and professional venues.
Installation & Maintenance
Q: How do I install my BackboardPro backdrop?
A: Installation is simple. Each panel comes with self-adhesive backing and can be fixed to most smooth walls in minutes. You can also use command strips or screws depending on your wall type.
Q: Can I reposition or remove the panels?
A: The panels are semi-permanent. They can be removed carefully without damaging most wall surfaces, but reusability depends on how they’re mounted.
Q: Are the backboards durable?
A: Yes — they’re designed to be scuff-resistant, moisture-resistant, and long-lasting, even in busy darts environments.
Shipping & Packaging
Q: How is my order packaged for delivery?
A: Each order is shipped in protective reinforced packaging, tested to ensure your product arrives in perfect condition.
Q: Which couriers do you use?
A: We work with trusted UK couriers, tested for reliability, cost, and product integrity. Typical delivery takes 2–5 working days depending on location.
Q: What’s included in the box?
A: You’ll receive your personalised backboard panels, adhesive fixings, and a simple installation guide.
Ordering & Returns
Q: How long does production take?
A: Once your artwork is approved, production typically takes 3–5 working days before dispatch.
Q: Can I see a proof before printing?
A: Yes, you’ll receive a digital proof for approval before we print your order.
Q: Do you accept returns or refunds?
A: As all products are custom-made, we can’t accept returns unless the item is faulty or damaged in transit. In that case, we’ll replace it immediately.
Clubs, Teams & Licensing
Q: Can BackboardPro produce backdrops for sports clubs or events?
A: Yes! We create branded backboards for darts teams, clubs, and venues. We’re also onboarding official football and rugby club partnerships — contact us to discuss licensed versions.
Q: Do you offer bulk or trade discounts?
A: We do. Please contact our team for club, pub, or retailer pricing.
Support
Q: How can I contact BackboardPro?
A: You can reach us through the website chat or email. We respond to most enquiries within 24 hours.
Q: Do you have installation or demo videos?
A: Yes, you’ll find our full installation and promo videos on TikTok, YouTube Shorts, and Meta under @BackboardPro.