Privacy Policy

Privacy Policy

Last updated: 20 October 2025
Company Name: BackboardPro Ltd
Registered Office: 88 West Common Lane, Scunthorpe, DN17 1DU, United Kingdom
Contact Email: info@backboardpro.com

1. Introduction

This Privacy Policy explains how BackboardPro Ltd collects, uses, and protects your personal information when you visit our website or make a purchase.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

  • Name, billing and delivery address

  • Contact details (email, phone number)

  • Payment information (processed securely via our payment provider; we do not store card details)

  • Personalisation data (text, logos, or images submitted for custom orders)

  • Website usage data via cookies and analytics tools

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Manage returns, refunds, or support requests

  • Improve our website, products, and services

  • Comply with legal and tax obligations

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity: to fulfil your order

  • Legal obligation: for tax or business record-keeping

  • Legitimate interest: to improve our services

  • Consent: where you opt into marketing communications

5. Data Retention

We retain order data for as long as required for accounting, warranty, and legal purposes — typically up to 7 years.
Personalisation data (such as uploaded logos or text) may be deleted after order completion.

6. Sharing Your Information

We do not sell or rent your data.
We may share necessary details only with trusted third parties such as:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Delivery partners (e.g. Royal Mail, couriers)

  • IT and hosting providers supporting our website

All third parties are GDPR-compliant and only process your data under our instructions.

7. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your data

  • Request correction or deletion

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made via email at contact@backboardpro.com

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. Contact

For privacy enquiries or data access requests, please contact:
📧 contact@backboardpro.com
🏢 BackboardPro Ltd, 88 West Common Lane, Scunthorpe, DN17 1DU